These Terms and Conditions (“Terms”) govern your access to and use of iDOL Rides, a ride-booking platform operated by Alpha Movers Transport Corp. (“Alpha Movers,” “we,” “us,” or “our”).
By creating an account, accessing the app, or requesting a ride through iDOL Rides, you confirm that you have read, understood, and agreed to these Terms and our Privacy Policy. If you do not agree with these Terms, you should not use the app.
About iDOL Rides
iDOL Rides is a technology-enabled ride-booking platform that allows users to request available transportation services through the app.
Depending on your location and the services available in your area, the app may allow you to request different vehicle categories and transportation services offered through iDOL Rides.
Ride requests are matched with available driver-partners or transportation service providers through the platform.
The availability of vehicles, services, features, fares, and booking options may vary depending on your location, time, demand, operational conditions, and applicable regulations.
Eligibility
You must be at least eighteen (18) years old to create and maintain an iDOL Rides account.
By registering, you confirm that:
- you are at least 18 years old;
- the information you provide is accurate and current;
- you are legally capable of entering into these Terms; and
- you will use the app only for lawful purposes.
You must not create an account for another person or allow another person to use your account.
If you are under 18 years old, you may not independently create or maintain an iDOL Rides account.
Your Account
You may be required to register using your email address and other information requested by the app.
Where applicable, your email address may be verified through a one-time password (“OTP”) or another verification method.
You are responsible for:
- keeping your account and device secure;
- keeping your registration information accurate and updated;
- protecting your OTP, login credentials, and other account information; and
- all activity conducted through your account.
You must immediately notify us if you believe that your account has been accessed or used without your authorization.
We may require additional verification where reasonably necessary to protect your account, other users, driver-partners, or the platform.
You may request deletion of your account through the available account settings or procedures. Certain information may be retained where required by law, necessary for legitimate business purposes, or needed for the establishment, exercise, or defense of legal claims. Further information is provided in our Privacy Policy.
Using the iDOL Rides Service
You may use iDOL Rides to request available transportation services shown in the app.
The services and vehicle categories available to you may include, depending on your location and current operations:
- Taxi
- sedan;
- motorcycle;
- van;
- premium vehicles; and
- other vehicle or transportation categories that may be introduced through the platform.
Not every service or vehicle category is available in every location.
We may add, modify, temporarily suspend, or discontinue features or service categories when reasonably necessary for operational, technical, regulatory, safety, or business reasons.
Booking and Driver Matching
When you request a ride, the platform may offer your request to available driver-partners or service providers.
A booking becomes confirmed only when the app indicates that a driver-partner has accepted the request.
Submitting a booking request does not guarantee that:
- a driver-partner will accept the request;
- a vehicle will be available;
- the driver-partner will arrive at a particular time; or
- the trip will take a particular amount of time.
Estimated arrival times and travel times are estimates based on available routing, traffic, and other information. They are not guaranteed arrival or completion times.
You should provide accurate pickup and destination information. Incorrect or incomplete information may affect the fare, travel time, or ability of the driver-partner to complete the trip.
Fares and Charges
A. Fare Information
Before confirming a booking, the app may display an estimated fare, fare range, or applicable pricing information depending on the service.
The final amount may depend on factors such as:
- applicable base fare;
- distance travelled;
- time spent on the trip;
- applicable waiting time;
- applicable booking or platform charges;
- applicable pickup or other service charges;
- tolls or other lawful trip-related charges; and
- other charges disclosed through the app.
The fare displayed in the app may vary depending on the service, location, traffic conditions, route, and applicable regulatory requirements.
B. Total Fare
Where the app provides an estimated fare or fare range, the total fare may differ where permitted by the applicable pricing structure.
The final amount may change if:
- the route changes;
- you change your destination;
- additional stops are added;
- the trip takes longer than initially estimated;
- waiting time applies; or
- other applicable trip charges are incurred.
Where applicable, the app will display the final fare or amount due after completion of the trip.
C. Regulated Transportation Rates
Where a service is subject to rates, fare rules, or other requirements imposed by the appropriate Philippine government regulatory authorities, the applicable rules and rates will be observed.
iDOL Rides does not intend to override or replace any fare, safety, operating, or regulatory requirement imposed by the appropriate authority.
D. Currency and Taxes
All amounts displayed through the app are generally stated in Philippine Pesos (₱) unless otherwise indicated.
Applicable taxes and government-mandated charges will be handled in
accordance with applicable laws and regulations.
Payment
A. Payment Methods
Depending on the options available in the app, you may pay for a ride through:
- cash;
- in-app wallet;
- digital payment; or
- other payment methods that iDOL Rides may make available.
You are responsible for paying the applicable fare and charges associated with your completed booking.
The payment method selected in the app should correspond to the actual payment method used for the booking.
B. iDOL Wallet
Where available, iDOL Rides may provide an in-app wallet that allows you to maintain a balance for eligible transactions.
You may add funds through supported payment channels.
Wallet funds may be used only for eligible transactions supported by the app.
Unless otherwise required by law or expressly stated by iDOL Rides:
- wallet balances are not transferable to another account;
- wallet balances are not intended to earn interest; and
- wallet balances cannot be treated as a bank deposit.
Wallet transactions may be subject to verification,
payment-provider rules, and technical limitations.
processing
times,
C. Failed, Reversed, or Incorrect Payments
If a payment fails, is reversed, disputed, or is otherwise not successfully completed, you remain responsible for the amount properly due.
We may restrict certain account or payment functions until an outstanding amount is resolved, where permitted by law.
If you believe that a payment was incorrectly recorded or charged, you should contact us through the contact details provided in these Terms.
Cancellation
A. Cancelling a Booking
You may cancel a booking through the app where the cancellation function is available.
Cancellation fees, if any, will be disclosed in the app or otherwise communicated before they apply.
Where no cancellation fee is currently applicable, you may cancel without a cancellation charge.
If you no longer need the ride, please cancel the booking as soon as possible, preferably before a driver-partner accepts the booking or begins travelling to your pickup location.
B. Repeated or Abusive Cancellation
Repeated cancellation of bookings, particularly after driver acceptance, may affect the availability of booking functions on your account.
Where reasonably necessary, we may temporarily restrict your ability to request new rides if repeated cancellations appear to constitute abuse of the platform or materially interfere with driver-partners’ operations.
Any restriction will be applied in accordance with applicable law and our policies.
C. Cancellation by iDOL Rides or Driver-Partner
A booking may be cancelled by iDOL Rides or the driver-partner due to
circumstances including:
- lack of vehicle availability;
- safety concerns;
- inaccurate or unreachable pickup information;
- technical problems;
- emergencies;
- regulatory restrictions;
- operational circumstances; or
- other circumstances that reasonably prevent completion of the trip.
Where a cancellation occurs through no fault of the user, any applicable payment adjustment or refund will be handled in accordance with our refund procedures.
D. Refunds
Refunds, payment reversals, and other adjustments are subject to our applicable Refund and Cancellation Policy and the circumstances of the transaction.
Where a refund is approved, processing time may depend on the payment
method and payment provider.
User Conduct
You agree to use iDOL Rides responsibly, respectfully, and lawfully.
You must:
- provide accurate pickup and destination information;
- follow applicable traffic and safety rules while travelling;
- treat driver-partners and other users respectfully;
- avoid abusive, threatening, harassing, discriminatory, or violent conduct;
- follow reasonable safety instructions during a trip;
- avoid damaging, soiling, or misusing a vehicle; and
- pay any reasonable cost resulting from damage or excessive cleaning caused by your actions, where permitted by law.
You must not use the app to:
- commit or facilitate an unlawful act;
- threaten, harass, intimidate, or harm another person;
- defraud iDOL Rides, a driver-partner, or another user;
- manipulate fares, payments, promotions, ratings, or other platform functions;
- provide false or misleading information;
- gain unauthorized access to the app or its systems;
- interfere with the proper operation of the platform;
- introduce malicious code or other harmful technology;
- collect information about other users without authorization;
- reverse-engineer or improperly access the platform; or
- use automated methods to extract or collect platform data without our authorization.
Driver-Partner and User Interactions
iDOL Rides facilitates communication and booking between users and available driver-partners through the platform.
You should use the information provided through the app only for purposes related to your booking.
You must not use information obtained through iDOL Rides to harass, contact, threaten, solicit, or otherwise interfere with a driver-partner outside the legitimate purpose of the booking.
Likewise, driver-partners are expected to interact with users professionally and in accordance with applicable laws, regulations, platform policies, and their applicable agreements with iDOL Rides or the relevant service provider.
Ratings and Reviews
After a completed trip, you may be given the opportunity to rate or review your experience.
Ratings and reviews should be honest, relevant, and based on your actual experience.
You must not submit content that is:
- abusive;
- threatening;
- defamatory;
- discriminatory;
- fraudulent;
- misleading;
- sexually explicit; or
- unrelated to the service or experience being reviewed.
We may remove or restrict reviews that violate these Terms or applicable policies.
Safety Features and Emergencies
iDOL Rides may provide safety-related features such as trip information, trip monitoring, emergency functions, or other safety tools.
These features are intended as additional safety measures and are not a replacement for emergency services.
If you are experiencing an emergency or are in immediate danger, contact the appropriate emergency authorities directly, including 911 where applicable.
We cannot guarantee that every safety feature will always function without interruption or that an alert will always be received or responded to.
In-App Communication
Where available, iDOL Rides may allow you to communicate with a driver-partner through an in-app communication feature.
You agree to use such communication features only for legitimate purposes related to your booking.
You must not use the feature to:
- harass or threaten another person;
- send unlawful or abusive content;
- solicit unrelated services;
- share another person’s personal information without authorization; or
- arrange transactions intended to circumvent the platform.
Communications may be processed or retained in accordance with our Privacy Policy and applicable laws, including where reasonably necessary to investigate complaints, disputes, fraud, safety incidents, or misuse of the platform.
Promotions and Rewards
From time to time, iDOL Rides may offer promotions, discounts, vouchers, rewards, referral programs, or other incentives.
Each promotion may have its own eligibility requirements, validity period, limitations, and conditions.
Unless otherwise stated:
- promotions cannot be exchanged for cash;
- promotions are intended only for eligible users;
- promotions may not be transferred or sold;
- one user may not create multiple accounts to obtain additional promotional benefits; and
- we may cancel or withdraw promotional benefits obtained through fraud, abuse, or violation of the applicable promotion rules.
We may modify or discontinue promotions subject to applicable law and the terms of the specific promotion.
Suspension and Termination
We may temporarily suspend, restrict, or terminate your access to iDOL Rides where reasonably necessary, including if:
- you breach these Terms;
- you provide false or fraudulent information;
- we reasonably suspect fraud or unlawful activity;
- your conduct creates a safety risk;
- you misuse the platform;
- you interfere with the operation of the app;
- you repeatedly violate platform policies; or
- suspension or termination is required by law or a government authority.
Where appropriate and reasonably possible, we may inform you of the reason for a restriction and provide an opportunity to address the issue.
You may stop using the app at any time.
Availability and Changes to the Service
We aim to keep iDOL Rides available and functioning properly, but we do not guarantee that the app will always be:
- available;
- uninterrupted;
- error-free;
- compatible with every device; or
- free from delays or technical problems.
The availability of rides depends on driver-partner availability, location, demand, traffic, weather, technical conditions, regulatory requirements, and other circumstances.
We may update, modify, suspend, or discontinue features of the platform when reasonably necessary.
Our Responsibility and Liability
iDOL Rides is a technology platform that facilitates booking and related services.
We take reasonable measures to operate the platform properly, but circumstances outside our reasonable control may affect the availability or quality of the service.
To the extent permitted by law, we are not responsible for losses arising solely from:
- temporary app outages;
- telecommunications or internet failures;
- GPS or mapping inaccuracies;
- third-party payment-provider interruptions;
- traffic conditions;
- weather or other external conditions;
- actions or omissions of third parties; or
- circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under Philippine law, including liability that may arise from fraud, gross negligence, or other circumstances where limitation is prohibited by law.
Intellectual Property
The iDOL Rides name, branding, logos, app design, software, content, features, and other materials made available through the platform are owned by or licensed to Alpha Movers Transport Corp., unless otherwise stated.
You are granted a limited, personal, non-exclusive, non-transferable right to use the app for its intended purpose and in accordance with these Terms.
You must not, without our prior written permission:
- copy or reproduce the app or its content;
- modify or create derivative works;
- reverse-engineer or attempt to obtain source code;
- distribute or resell the app;
- misuse our trademarks or logos; or
- use our intellectual property for commercial purposes.
Privacy
Your use of iDOL Rides involves the collection and processing of personal information.
Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms.
We process personal information in accordance with applicable Philippine data privacy laws and regulations.
The Data Privacy Act of 2012 (Republic Act No. 10173) requires personal information processing to observe principles including transparency, legitimate purpose, and proportionality, and recognizes rights of data subjects.
Please review the iDOL Rides Privacy Policy for information about the types of information we collect, how we use it, retention, sharing, security, and your rights.
Complaints and Disputes
If you have a concern, complaint, payment issue, safety concern, or dispute relating to your use of iDOL Rides, please contact us first using the details provided below.
We will make reasonable efforts to review and address complaints within an appropriate period based on the nature and complexity of the concern.
Nothing in these Terms prevents you from exercising any rights or remedies available to you under applicable Philippine law or from contacting an appropriate government regulatory or enforcement authority.
Transportation-related concerns may be subject to applicable rules and regulations of the appropriate transportation authorities.
Data privacy concerns may be brought to the National Privacy Commission where applicable.
Changes to These Terms
We may update these Terms from time to time to reflect changes in:
- our services;
- app features;
- business operations;
- applicable laws and regulations;
- security requirements; or
- other legitimate business or operational needs.
When we make changes, we will update the Last Updated date.
For significant changes, we may provide additional notice through the app or another appropriate channel.
Your continued use of iDOL Rides after the updated Terms become effective constitutes your acceptance of the revised Terms, to the extent permitted by law.
General Provisions
A. Governing Law
These Terms are governed by the laws of the Republic of the Philippines.
Any dispute shall be handled in accordance with applicable Philippine law and the appropriate courts or government authorities having jurisdiction.
B. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally possible.
The remaining provisions will continue in full force and effect.
C. Entire Agreement
These Terms, together with the iDOL Rides Privacy Policy, Refund and
Cancellation Policy, and other applicable policies or terms presented to you through the app, constitute the agreement governing your use of iDOL Rides, except where a separate written agreement applies.
D. No Waiver
If we do not immediately enforce a provision or exercise a right under these Terms, that does not mean that we have waived that provision or right.
Contact Us
Alpha Movers Transport Corp.
Email: info@alphamoversph.com
Phone: +63 993 210 3374
Address: 2609 1201, Crimson, Entrata, Civic Drive, Entrata Urban Complex, Filinvest, Alabang, Muntinlupa City, Philippines
For concerns regarding your account, booking, payment, safety, or use of iDOL Rides, please contact us through the information above.