Account

Delete your account

Request deletion of your iDOL Rides (passenger) or iDOL Driver account and the personal data linked to it.

Send a deletion request

Enter the Google account you use to sign in to the app and the mobile number saved in your profile, so we know the request is really yours.

Which app do you use?

iDOL Rides (passenger) iDOL Driver (rider)

Mobile number

+63

Google email Reason Anything else? (optional, required if you choose "Other")

How it works

Send the request here, or in the app: Profile → Permanently Delete Account.
Our team reviews it within 3 working days and may call or text you to confirm it is you. Your account keeps working until then, and you can cancel the request in the app.
Once approved, your account is permanently deleted and you are signed out of the app.

What we delete

Your profile: name, mobile number, email and profile photo
Saved places and app settings
For riders: uploaded documents (licence, OR/CR, IDs) and vehicle details

What we may keep

Trip, payment and wallet records may be kept for as long as the law requires (for example tax and accounting rules) and for safety or dispute cases. They are no longer linked to an active account.

We can't delete an account yet when

a booking or trip is still ongoing, or
there is an unpaid fare or a wallet balance that still has to be settled.

Questions? Email info@alphamoversph.com or call +63 993 210 3374. See also our Privacy Policy.